InnoVista Sea Shipping Logistics Instruction
Thank you for choosing InnoVista's kitchen utensils and cookware products. To help you clearly understand the transportation of goods, the following is a detailed description of our sea shipping logistics services.
I. Transportation Method
We mainly use sea shipping to deliver goods for you. Sea shipping has the advantages of large capacity and high cost - effectiveness, ensuring that your goods can be safely and economically delivered all over the world.
II. Logistics Duration
Under normal circumstances, the sea shipping logistics duration is 20 - 30 days. However, it should be noted that the logistics duration may vary due to various uncontrollable factors:
Address - related Factors
For different receiving addresses, the busyness of ports, customs clearance efficiency, and subsequent inland transportation distances vary. Remote areas may require more time for transfer and distribution, thus extending the overall logistics duration. For example, some island areas or addresses deep in the inland may need additional transshipment links, which will increase the transportation time.
Weather Conditions
Severe weather conditions such as hurricanes, rainstorms, and heavy fog can seriously affect the sailing speed and safety of ships. During extreme weather, ships may choose to anchor in safe areas, which undoubtedly increases the transportation time. For instance, when encountering a hurricane, ships may take shelter in the port for several days to ensure the safety of goods and crew, resulting in the delay of goods delivery.
Other Force Majeure
Force majeure factors such as port worker strikes, policy adjustments, and emergencies may also affect sea shipping logistics, causing fluctuations in the logistics duration. For example, a port worker strike may lead to a halt in cargo loading and unloading, and policy adjustments may affect customs clearance speed, both of which may cause logistics delays.
III. Cargo Packaging
To ensure that your goods are not damaged during long - distance sea transportation, we will strictly package the goods. All goods will be packaged with multiple - layer protection:
The inner layer uses soft cushioning materials such as foam and bubble wrap to protect the surface of the goods from scratches and collisions. For fragile glassware or ceramic tableware, we will especially increase the thickness and density of the cushioning materials.
The outer layer uses a sturdy carton and is reinforced to withstand the handling and squeezing during transportation. We will arrange the packing reasonably according to the quantity and size of the goods to avoid the goods shaking in the box. For large - sized cookware such as ovens and stoves, we will customize suitable wooden boxes for packaging to ensure transportation safety.
IV. Transportation Tracking
To facilitate your understanding of the transportation status of goods at any time, we will send you an order confirmation with your logistics number when you place an order. You can query the logistics status through relevant websites. We will closely cooperate with logistics partners to ensure that the transportation information is updated in a timely and accurate manner. For example, you can see when the goods leave the port, at which transit point they stop during the journey, and when they are expected to reach the destination port. If there are any problems during the transportation, you can also contact our customer service at any time to obtain the latest logistics information.
V. Handling of Abnormal Situations
Delay Notice
If the transportation of goods is delayed due to various uncontrollable factors, we will notify you immediately through the contact information you reserved (such as email, SMS), and inform you of the estimated delay duration and subsequent handling measures. You can also contact our customer service team at any time to learn about the latest transportation progress. For example, when we learn that the ship will be late in arriving at the destination port due to weather reasons, we will immediately notify you and provide a new estimated arrival time.
Cargo Damage or Loss
Although we have taken strict protective measures during packaging and transportation, if unfortunately, the goods are damaged or lost, please check and take pictures to keep evidence immediately when you receive the goods. Then, contact our customer service in a timely manner. We will provide solutions such as replacement, replenishment, or refund according to the actual situation and relevant policies. For example, if the goods you receive have obvious damage marks, we will arrange to replace them with new goods and bear the relevant transportation costs.
If you have any questions or need further assistance regarding our sea shipping logistics services, please feel free to contact us through the customer service email [email protected] or customer service phone number +1 5737587943. We will serve you wholeheartedly! 