Welcome to InnoVista! We deeply understand that your privacy is of utmost importance. Therefore, we have formulated this privacy policy to clearly explain to you how we collect, use, share, and protect your personal information. Before using the InnoVista official website (innovistass.com) and related services, please carefully read this privacy policy.

When you register an InnoVista account, we will collect your name, email address, contact information (such as phone number), and the password you set. These pieces of information are used to create and manage your account, ensure that you can log in and use our services smoothly, and also facilitate our communication with you regarding order status, product updates, and other important information.

When you make a purchase, we will collect order - related information, including but not limited to details of the purchased goods (such as product name, model, quantity), purchase amount, payment method (such as credit card information, third - party payment platform account, etc.), shipping address, and delivery information. These data are used to process your order, arrange product delivery, complete payment transactions, and provide you with after - sales services.

To optimize your shopping experience, we will automatically collect your behavioral information during the process of browsing the website. This includes the pages you visit, browsing time, links you click, search records, and your interaction operations on the website (such as adding products to the shopping cart, favoriting products, etc.). By analyzing this information, we can understand your interest preferences and provide you with personalized product recommendations, promotional activities, and website content that better meets your needs.

We will also collect the device information you use when accessing the website, such as device model, operating system, browser type, IP address, and device identifiers (such as cookies, pixel tags, etc.). This information helps us ensure the secure operation of the website, prevent fraud, and is also used for statistical analysis of website traffic and performance, so that we can continuously improve website services.

We use the collected information to provide you with various services on the InnoVista website, including but not limited to processing orders, delivering products, providing after - sales services, answering your inquiries, and maintaining the normal operation of the website.

Based on your browsing and purchase history, we will conduct data analysis to provide you with personalized product recommendations, customized promotional activities, and content display that suits your interests. This helps you find your favorite kitchen utensils and cookware products more quickly, improving your shopping efficiency and satisfaction.

We will use the collected information to improve and optimize the website, including improving website functions, enhancing page loading speed, and optimizing the user interface design. By analyzing your behavioral data, we can understand the problems and needs you encounter during the use of the website, and then make targeted improvements to provide you with higher - quality services.

We may use your information to comply with legal and regulatory requirements, protect our legitimate rights and interests, and the security of the website and users. For example, when necessary, we may use your information for identity verification, fraud prevention, dispute resolution, or to respond to legal proceedings.

To better serve you, we may share your personal information with third - party service providers. These third parties include but are not limited to logistics and delivery companies, payment institutions, data analysis companies, and marketing partners. For example, we will share your shipping address and order information with logistics and delivery companies so that they can accurately deliver products to you; and share payment information with payment institutions to complete payment transactions. We will sign strict confidentiality agreements with these third parties to ensure that they handle your information in accordance with our requirements and only use your information within the scope necessary to achieve the service purpose.

In cases required by law, or to protect our legitimate rights and interests, website security, and the interests of other users, we may disclose your personal information. For example, when we receive a court summons, a legitimate investigation request from a government agency, or other legal procedures, we may disclose your information in accordance with legal regulations. In addition, if we believe that disclosing your information is necessary to prevent fraud, protect personal safety, or prevent damage to our rights, property, or other users, we may also make the disclosure.

We attach great importance to the security of your personal information and have taken a series of reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, tampering, or damage. These measures include but are not limited to:

Although we have taken the above - mentioned measures, please understand that due to the complexity of the network environment and the limitations of technology, we cannot completely guarantee the absolute security of your personal information. If you find any issues that may involve the security of your personal information, please contact our customer service immediately.

You have the right to access the personal information we hold about you at any time. You can log in to your InnoVista account and view and manage some of your information on the account settings or personal information page. If you need to obtain other information or have any questions about the information, you can contact us through the customer service email or customer service phone number, and we will provide you with assistance within a reasonable time.

If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct it. You can contact us through the above - mentioned methods and provide the correct information, and we will verify and correct it in a timely manner.

Under circumstances compliant with legal regulations, you have the right to request us to delete your personal information. For example, if we no longer need your information to provide services, or if you withdraw your consent to our use of your information, you can submit a deletion request to us. We will handle it according to legal regulations and actual situations after receiving the request, but in some cases, we may need to retain some information to comply with legal and regulatory requirements or resolve disputes.

For certain information - processing activities based on your consent, you have the right to withdraw your consent at any time. For example, if you previously agreed to receive our marketing emails, you can follow the prompts in the email to unsubscribe, or notify us through the customer service channel, and we will stop sending you relevant emails. Withdrawing consent will not affect the legality of the information - processing activities we have carried out based on your consent before the withdrawal.

If you have any questions, comments, or complaints about our privacy policy or information - processing behavior, you can contact us through the customer service email or customer service phone number. We will seriously treat your feedback, conduct investigations, and reply within a reasonable time, and try our best to solve your problems.

We reserve the right to modify this privacy policy according to business development, changes in laws and regulations, or other reasonable reasons. The modified privacy policy will be published on the InnoVista website and the update date will be indicated. If we make significant changes to the privacy policy, we may notify you through email, in - site notifications, or other appropriate means. After the privacy policy is changed, your continued use of our website and services indicates that you have accepted the changed privacy policy.

If you have any questions about this privacy policy or need to further understand our privacy practices, please feel free to contact us through the customer service email [email protected] or customer service phone number +1 5737587943.