Welcome to use the services provided by InnoVista (innovistass.com). Before using our services, please carefully read the following terms, which will regulate the rights and obligations between you and InnoVista.

InnoVista provides you with the service to access the innovistass.com website. On the website, you can browse and search for information on various kitchen utensils and cookware products, including but not limited to product descriptions, images, prices, and specification parameters.

Our services cover the purchase transactions of goods through the website. You can add your favorite products to the shopping cart, complete the order placement and payment operations, and we will arrange the delivery of goods to the address you specified according to your order requirements.

InnoVista provides customer support services, including but not limited to answering your inquiries about product information, order status, after - sales services, etc., and assisting you in solving the problems encountered during the use of the website and the purchase of goods.

We strive to ensure that the goods information displayed on the website is accurate. However, due to product updates, information entry, and other reasons, there may be a small amount of information deviation. If you find that the actual situation of the goods does not match the website description, please contact us in a timely manner, and we will verify and handle it. The price of the goods is subject to the price displayed on the website at the time of your order placement. The price may change due to promotional activities, market fluctuations, and other factors.

After you submit an order, we will send an order confirmation email to the email address you registered. Order confirmation only indicates that we have received your order request. Before confirming the order, we may review the inventory of goods, payment information, etc. If the order information is correct, we will arrange the delivery of goods according to the order requirements. The estimated delivery time varies according to different regions and logistics methods. Generally, the goods will be shipped within 1-3 working days, and the specific delivery time is subject to the logistics information.

InnoVista accepts a variety of payment methods, including credit cards, debit cards, third - party payment platforms (such as [specific third - party payment platform name]), etc. After you choose a payment method, you need to complete the payment operation according to the process of the corresponding payment institution. Please ensure the accuracy and security of payment information. We will not be liable for any losses caused by incorrect or leaked payment information. Before the payment is successful, the order is in an unconfirmed state. If there are any problems during the payment process, please contact us or the relevant payment institution in a timely manner to solve them.

We guarantee that the goods sold meet the relevant quality standards. If the goods you receive have quality problems, such as product damage, functional failure, etc., you can apply for return, exchange, or repair services within 14days (the specific number of days is determined according to the product description or relevant regulations) after receiving the goods. Please contact our customer service in a timely manner after discovering the quality problems and provide relevant photos or videos as evidence. We will provide solutions according to the actual situation.

Except for special products, within 14 days from the date you receive the goods, if you are not satisfied with the goods, you can apply for return and exchange without reason. The goods must remain in a brand - new and unused state, with the original packaging, accessories, tags, etc. complete and without affecting secondary sales. The application process is to log in to the website, submit a return and exchange application in "My Orders", and our customer service team will contact you within 1 - 3 working days to handle it. If the return and exchange are due to your personal reasons, the return freight shall be borne by you; if the goods have quality problems, we will bear the round - trip freight. The refund will be returned to you in the original payment method within 3 - 7 working days after receiving the returned goods and confirming that they are in order.

If you have any questions or need help during the after - sales process, you can contact us through the customer service email [email protected], customer service phone number +1 5737587943, or the online customer service on the website. Our customer service team will reply to your inquiries as soon as possible during working hours and provide solutions for you.

When registering an InnoVista account, you need to provide true, accurate, and complete personal information, including name, contact information, email address, password, etc. You are responsible for maintaining the security of your account information and shall not lend your account to others for use. If any problems are caused by the incorrect or incomplete information you provided, you shall bear the responsibility.

During the use of InnoVista services, you should comply with relevant laws and regulations and shall not use the website to engage in any illegal or irregular activities, such as publishing false information, infringing on others' intellectual property rights, and conducting online fraud. If you violate laws and regulations, we have the right to suspend or terminate your service and report to the relevant authorities.

You should use the services provided by InnoVista rationally and shall not conduct malicious attacks on the website, interfere with the normal operation of the website, download data in batches, or engage in other behaviors that affect the website performance and the experience of other users. If your improper behavior causes website failures, data loss, or damage to the rights and interests of other users, you shall bear the corresponding compensation liability.

All content on the InnoVista website, including but not limited to text, images, trademarks, logos, software, product designs, etc., is protected by intellectual property laws, and the intellectual property rights belong to InnoVista or the relevant right holders. Without our written permission, you shall not 擅自 copy, disseminate, modify, use, or utilize these contents for commercial activities.

When using the InnoVista website, you should comply with the website use rules and shall not publish illegal, pornographic, violent, fraudulent, infringing, or other bad information. You shall not use website loopholes or technical means to conduct improper operations, such as brushing orders and malicious evaluations. If you violate the website use rules, we have the right to restrict, ban your account, etc., and reserve the right to pursue legal liability.

We have the right to amend these terms of service according to business development, changes in laws and regulations, or other reasonable reasons. The amended terms will be published on the InnoVista website and the update date will be indicated. If you continue to use our services after the terms are amended, it means that you have accepted the amended terms. In the case of major term amendments, we may prompt you through email, in - site notifications, etc.

Under the following circumstances, we have the right to terminate the service provided to you: you violate the provisions of these terms of service; you engage in illegal or irregular activities; we are unable to continue providing services due to business adjustments, technical failures, etc. After the service is terminated, we will handle your account and relevant information in accordance with the law, such as deleting your personal information (subject to compliance with the law), settling uncompleted orders, etc.

If a dispute arises between you and InnoVista during the performance of these terms of service, it should be resolved through friendly negotiation first. You can communicate with us through the above - mentioned after - sales contact channels, and we will try our best to reach a consensus solution with you.

The interpretation, implementation, and dispute resolution of these terms of service shall be governed by the laws of UK. If the negotiation fails, either party has the right to file a lawsuit with the people's court having jurisdiction.

By using the services of InnoVista, you indicate that you have read, understood, and agreed to be bound by these terms of service. If you have any questions, please feel free to contact our customer service.